We love our customers and are always happy to share our products with new shops!
Here’s the brief terms and conditions we have.
1. Minimum Order Value
For first time customers of ALUSC the minimum order value is $1,000. New customers will be placed on Proforma until such time that total orders invoiced is over $2,000. Once customers have reached the $2,000 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by ALUSC.
2. How to place order
Submit your order via our website at www.alusc.com
You must be a registered user to view this site. If you have not yet registered please go to the web site, click on "Log In" then "Create New Account". Follow the prompts and submit your information.
Call our customer service representative +86-17634755667.
Please have an order form or the website available when calling so that you can reference item numbers.
We can provide an order form to you via email.
3. MSRP
Products or goods purchased from ALUSC shall be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 10% below MSRP. Permission for special sale events beyond the 10% discount by the Wholesale Account must be requested in writing to ALUSC and will typically be granted on a semiannual basis.
4. Wholesale Pricing
All prices are listed in US dollars. All authorized retailers will receive 10% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $2,000. We cover the cost of postal insurance for any shipments through USPS.
5. Returns
Returns must be made in writing directly to ALUSC within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without ALUSC prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer
Please email us with details of the product prior to returning it.
6. Payments
ALUSC accept PayPal, Western Union, credit card and Wire Transfer payments.
All credit card payments currently do not incur a merchant fee.
If paying via Western Union or Wire Transfer, please email us through remittance advice as proof of payment.
7. Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact ALUSC at [email protected] within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
8. Delivery Window
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact ALUSC for information about availability.
9. Backorders
Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under $500 will be shipped on the same terms as outlined in shipping section above. Back orders over $500 no shipping charges will apply.
